WTS

WTS Philadelphia presents

Elevating the Airport Guest Experience

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WTS Philadelphia - Elevating the Airport Guest Experience Event Image

Airports are no longer just places for passengers to access flights. Passengers' expectations of the airport experience have grown and changed significantly in the last decade, and continue to evolve alongside broader national and global trends.

This shift has spurred airports, traditionally structured solely around safe and efficient transportation operations, to expand the focus into a new realm: hospitality. Across the world, airports are rethinking and redesigning facilities, business practices, and staffing with an eye toward the guest experience.

Learn how the Division of Aviation developed its strategic vision for a holistic guest-centric approach and worked with major airport stakeholders to build the collaborative infrastructure to achieve it.

 

Presenters:

 

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WTS Philadelphia - Elevating the Airport Guest Experience Presenters

 


Date

February 1, 2022

Location

Zoom

Time

2:30 PM - 3:30 PM

Cost

FREE

RSVP By

February 1, 2022

Questions

VicePresident@wtsphiladelphia.org