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April 2013
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Wednesday, April 10, 2013

Professional Development: Resolving Conflict

11:30 AM - 01:30 PM Central Standard Time

STV Incorporated
1818 Market Street, Suite 1410
Philadelphia, PA , 19103



The Philadelphia Chapter of WTS cordially invites you to a MEMBERS-ONLY professional development seminar: RESOLVING CONFLICT

 


The Philadelphia Chapter of WTS
cordially invites you to
 a MEMBERS-ONLY professional development seminar:

RESOLVING CONFLICT
 

Whether we like it or not, conflict is often a part of our every day work experience.  In most cases, it is not severe and can be managed at the source level.  However, sometimes it escalates and can make us uncomfortable. 

How can we learn to become more comfortable with conflict so that we view it as an opportunity?  How can we manage it and work towards resolution?

Objectives

As a result of participating in this session, you will have the opportunity to:

- Examine feelings about conflict and preferences for dealing with it;
- Assess conflict resolution skills;
- Identify work situations in which conflict resolution is essential; and
- Examine ways to understand the interests of the other side and use them to create resolution.

All participants will receive a workbook.

ABOUT THE SPEAKER:

Miriam Bowerman, M.Ed., PHR
Organizational Learning and Development Manager, STV Group, Inc.

Miriam has over 10 years experience in Organizational Development and Human Resources, specializing in creating learning events for effective interpersonal skills, employee on-boarding, performance management, and HR compliance. In addition to her leadership of STV University, Miriam also serves as its Dean of the College of Business. She earned her Bachelor’s degree of Speech Communications from York College of Pennsylvania, and Masters of Education degree in Adult Organizational Development from Temple University. She also possesses Certification as a Professional in Human Resources (PHR) from the Society of Human Resource Management (SHRM). Miriam is an active member of the American Society of Training and Development (ASTD) and the Society for Human Resources Management (SHRM).

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